The
common causes of a host access error in Linux or Windows installations
are an incorrect IP address for the Backburner Manager, incorrect
port numbers for the Manager and/or Server, or incorrectly configured
TCP/IP information. You can troubleshoot the error by examining
each of these in turn.
To resolve a host access error:
- Ensure that the name and IP address of
the Backburner Manager are correctly specified in the Backburner Server,
as follows.
Connect the application
directly to the Backburner Manager workstation by trying the following:
- If you use the Auto-Connect functionality,
disable the Use First Available option and/or remove the subnet
mask for the Backburner network. You are prompted to enter the name
or IP address of the Backburner Manager workstation when you try
to submit a job to Backburner.
- Disable any settings or preferences that
automatically connect to the Backburner Manager.
If the application cannot
connect to the Backburner Manager, continue to the next step.
- Verify that the Manager and Server port
numbers are correctly specified in the Manager General Properties
and Server General Properties.
If this does not solve
the problem, continue to the next step.
- Verify that TCP/IP is correctly configured
on all workstations running the software. If necessary, verify that
the subnet mask is correct.
NoteConsult your network
administrator before changing the subnet mask.
- If a firewall is running on Backburner components, review
the firewall settings for each network component to ensure the following:
- The Backburner application(s) are allowed
to access the network.
- The ports used by the Backburner Manager
and the Backburner Monitor to communicate are not blocked by the firewall.
By default, these ports are 3233 and 3234.