Resolving a Host Access Error
 
 
 

The common causes of a host access error in Linux or Windows installations are an incorrect IP address for the Backburner Manager, incorrect port numbers for the Manager and/or Server, or incorrectly configured TCP/IP information. You can troubleshoot the error by examining each of these in turn.

To resolve a host access error:

  1. Ensure that the name and IP address of the Backburner Manager are correctly specified in the Backburner Server, as follows.

    Connect the application directly to the Backburner Manager workstation by trying the following:

    • If you use the Auto-Connect functionality, disable the Use First Available option and/or remove the subnet mask for the Backburner network. You are prompted to enter the name or IP address of the Backburner Manager workstation when you try to submit a job to Backburner.
    • Disable any settings or preferences that automatically connect to the Backburner Manager.

    If the application cannot connect to the Backburner Manager, continue to the next step.

  2. Verify that the Manager and Server port numbers are correctly specified in the Manager General Properties and Server General Properties.

    If this does not solve the problem, continue to the next step.

  3. Verify that TCP/IP is correctly configured on all workstations running the software. If necessary, verify that the subnet mask is correct.
    NoteConsult your network administrator before changing the subnet mask.
  4. If a firewall is running on Backburner components, review the firewall settings for each network component to ensure the following:
    • The Backburner application(s) are allowed to access the network.
    • The ports used by the Backburner Manager and the Backburner Monitor to communicate are not blocked by the firewall. By default, these ports are 3233 and 3234.